If it goes back
Sent back with the tide
Returns run through our retail partner, on their terms and to their address. Nothing comes back to us, and this page is here so you do not send a parcel to the wrong place.
Where a return is started
Open the order in the account you bought through and start the return there. The window, the conditions and the method are theirs to set, and they are shown next to the order.
Do not post anything to us. We have no returns desk, no parcel counter and no way to match a package to an order, so a parcel sent here would sit unopened.
Money back
Any refund is issued by our retail partner, to the payment method used for the order. We never hold your payment at any point, so we cannot release, speed up or split a refund.
If the piece itself is wrong
A knit that arrived with a dropped stitch, a seam that opened, a colourway that does not match the listing: start the return through the order first, because that is what gets you sorted fastest. Then tell us, with a photo if you can. Faults in the knitting are ours to fix on the next run, and we want to see them.
Back to the rack
153 pieces across 8 sections, sorted by weather, wearer and what you are doing in them.
Open the pickerGo to the catalogue